FAQs

I HAVE PRE-ORDERED A TITLE BUT IT HASN'T ARRIVED YET

If you are awaiting a pre-order item please check the expected release date which can be found on the title page for each release. 


Please check this date for the most up to date information.


Please note that we are not able to offer accurate updates on expected dates for pre-order titles as these dates are subject to constant change from labels, distributors and pressing plant delays outside our control.


When your order is ready to ship you will recieve a shipping confirmation email sent to your email used at checkout.

I think my parcel should of arrived by now, please can you give me an update on my order?

Our warehouse is are operating as normal however we are seeing constantly changing and severe delays (Up to 4 weeks to parts of the US, Canada and Australia) accross the world due to COVID-19.


Please note that you can expect local postal service delays to your orders in this period of time. 


For accurate service updates please check with your local postal service.

Can you give me a tracking number for my order

Please note that only orders shipped via courier come with tracking.


If you have selected couriered shipping at checkout your tracking details for your order will be sent with your shipping confirmation email.


Please note that we cannot provide accurate delivery updates for orders shipped via Royal Mail which does not come with tracking.

Why doesn't my Royal Mail tracking number work?

Please note that Royal Mail is not a tracked shipping method.


For orders shipped via Royal Mail you will recieve an update on the day your delivery will be attempted. 

Only on the day of delivery will your tracking number be active. If your order is unsuccesful you will be notified and be able to collect your parcel from your local delivery office.

Please can I update my delivery address?

Please note It isn't possible to change delivery addresses for out now titles before parcels ship from our warehouse.


Address can be changed for pre-order items. Please see the section titled 'I still have an issue' to contact our team to request a change of address.

Please note that we can only change addresses at least a week in advance of the release date.


IS IT POSSIBLE TO SPLIT OR MERGE MY ORDERS

Unfortunately it isn't possible for us to split or merge orders due to our warehouse management system.

MY RECORDS HAVE ARRIVED DAMAGED OR WARPED

We are sorry to hear that your records have arrived damaged. Please send photos of the damage to our customer service team here and we will work to resolve this as soon as possible.


Please hold onto your packaging as this is the easiest way to return your parcel to us in the event of a return.

I still have an issue

Please make sure you have read through our FAQs to make sure your question hasn't been answered by our FAQs.


You can contact the Lobster Records team via email here

FAQs